Wishline is an AI-powered voice receptionist that answers your business phone 24/7. It handles calls with a natural, conversational voice — not a robotic menu — so your callers get a real experience, not a frustrating one.
Answers Calls
Picks up every call with your business name and a warm greeting, 24 hours a day, 7 days a week.
Books Appointments
Checks your availability and books appointments right on the call. Sends confirmations automatically.
Answers Questions
Knows your hours, menu, services, pricing, and policies — answers callers accurately from your knowledge base.
Transfers Urgently
Recognizes urgent calls and transfers them to you or your team immediately. Everything else is handled and logged.
Wishline works through simple call forwarding. When you can’t answer, calls route to your Wishline receptionist — no hardware, no app downloads, no phone system changes.
- 1
Caller dials your business number
Your existing number stays the same. Nothing changes for your customers.
- 2
Call forwards to Wishline
When you’re busy, offline, or after hours, your phone forwards to Wishline automatically. You control the forwarding rules.
- 3
Wishline greets the caller
Your receptionist answers with your business name and has a natural conversation — answering questions, taking messages, or booking appointments.
- 4
You get the details
Every call is logged in your dashboard with a transcript, summary, and any actions taken. Check it in 30 seconds from your phone.
Yes. Wishline can check your availability and book appointments right on the call. No back-and-forth, no double-bookings, no missed opportunities.
Caller asks to book
“I’d like a haircut Thursday”
Checks availability
Reviews your calendar in real time
Confirms booking
Books the slot and sends confirmation
It connects with popular calendar and booking systems, so appointments show up where you already manage your schedule. If a requested time isn’t available, Wishline suggests the nearest alternatives — just like a real receptionist would.
You define what "urgent" means for your business. Wishline recognizes urgency cues in the conversation and takes the action you’ve specified.
For example, a medical office might flag any call mentioning symptoms or pain as urgent. A restaurant might flag vendor calls about same-day deliveries. A home service business might flag calls about active leaks or outages.
Average time to detect an urgent call and initiate transfer to your designated number
When an urgent call is detected, Wishline transfers the caller directly to the phone number you’ve specified — your cell, an on-call team member, or a backup line. The caller never knows they were talking to an AI. The transition is seamless.
Everything else — routine questions, appointment requests, voicemails — is handled, logged, and waiting for you in your dashboard when you’re ready.
Simple, transparent pricing with no per-minute charges. Pick the plan that fits your call volume.
| Plan | Price | Includes | Best For |
|---|---|---|---|
| Starter | $99/mo | 100 calls/mo, 1 receptionist, knowledge base | Solo operators |
| ProPopular | $199/mo | 500 calls/mo, 3 receptionists, booking integration, priority support | Growing businesses |
| Business | $399/mo | Unlimited calls, 10 receptionists, API access, custom voice, dedicated account manager | Multi-location |
All plans include a 14-day free trial. No credit card required to start. No contracts — cancel anytime with no penalties.
Average time from signup to your first call being answered by Wishline
- 1
Create your account (2 minutes)
Sign up, name your business, choose your receptionist voice. No credit card needed for the trial.
- 2
Add your business info (10 minutes)
Enter your hours, services, common questions, and any policies you want your receptionist to know. You can paste from your website or type it in. Start simple — you can always add more later.
- 3
Set up call forwarding (3 minutes)
Follow our step-by-step guide to forward calls from your existing number. Works with every phone provider — landline, cell, or VoIP. We walk you through the exact steps for your carrier.
That’s it. Your receptionist is live. Most business owners spend about 5 minutes a day checking their dashboard and refining their knowledge base during the first week. After that, it runs on autopilot.
Wishline is built for any small or medium business where phone calls matter. If you’re losing customers because you can’t always get to the phone, Wishline is for you.
Restaurants
Reservations, takeout orders, hours, menu questions
Salons & Spas
Appointment booking, service info, availability checks
Medical & Dental
Scheduling, insurance questions, urgent triage
Home Services
Lead capture, estimate booking, emergency dispatch
Also used by: fitness studios, auto shops, legal practices, real estate offices, pet groomers, tutoring centers, and more. If your phone rings and you can’t always answer, Wishline works for you.
Absolutely. We take security seriously and follow industry best practices to protect your business data and your customers’ information.
- Encryption in transit and at rest. All data is encrypted using AES-256 and TLS 1.3. Call recordings and transcripts are encrypted before storage.
- SOC 2 Type II compliant. Our infrastructure and processes are audited annually by an independent third party.
- No data sold or shared. Your business data and customer information are never sold, shared with advertisers, or used to train models.
- Role-based access control. Team members see only what they need. Admin, member, and viewer roles with granular permissions.
- Automatic data retention policies. Call recordings are automatically deleted after your configured retention period. You control the timeline.
- HIPAA-ready on Business plan. Healthcare businesses on the Business plan get a signed BAA and additional compliance controls.
Completely. Your Wishline receptionist is powered by a knowledge base that you control. Think of it as training a new employee — you tell it what callers need to know, and it uses that information naturally in conversations.
Your knowledge base can include:
Business Hours
Regular hours, holiday schedules, seasonal changes
Services & Pricing
Menu items, service packages, pricing tiers
Common Questions
FAQs, policies, directions, parking info
Custom Rules
Transfer rules, greeting style, escalation triggers
You can also customize the greeting, the voice tone, and how your receptionist handles specific scenarios. Update your knowledge base anytime — changes take effect immediately, no restart needed.
No contracts. No penalties. No hoops to jump through. Cancel anytime from your dashboard settings — it takes two clicks.
When you cancel, your service continues through the end of your current billing period. After that, call forwarding simply stops, and calls go back to your phone as normal.
You can export all your call data (recordings, transcripts, contact information) before cancellation. We keep your data for 30 days after cancellation in case you change your mind, then permanently delete it.
Our goal is to earn your business every month. If Wishline isn’t delivering value, we’d rather know why so we can improve. Our support team is always available if you want to talk through your experience before making a decision.